Shipping policy

We pay particular attention to offering you a quality service, a personalized advice from the processing of your orders to the delivery of the products to your home.

All the products we offer are not in stock because our offer is very wide. With our experience, we are committed to having the best sales in stock.

The delivery time indicated in your order includes the preparation time of your package, its shipment and the estimated date of receipt depending on the option you have chosen.

If the item of your choice is momentarily out of stock, an additional delay is mentioned on the product sheet. The order is then shipped as soon as the missing item is available again.

If your order includes several items, they may be available on different dates.

Two options are proposed:

To be delivered "in 1 time only

Receive your products as they become available with additional delivery charges. You will receive a notification in order to make your choice.

For any further information, you can contact our Customer Service by filling in the contact form with your order number.

Delivery costs and times are calculated according to the weight of the package, the destination and the postal service chosen. The delivery offered varies according to the weight, size and amount of the order. This last information is communicated to you before the payment of the order.

Delivery charges

Please contact us via onlinestore@ogata.com.

DELIVERY BY AN EXTERNAL LOGISTICS SERVICE

For any order > to 5000€ TTC, we make a customised quote in order to offer you a suitable package. The package will not exceed 8% of the total amount of your order. To do this, you must validate your order online without paying for it, our customer service will contact you to establish the delivery estimate.